You Asked, We Answered!
We know that signing up for a new platform comes with a lot of questions, and we’re here to help! Whether you’re wondering about how deliveries work, what kind of support you’ll get, or how to make the most of your foodpanda partnership, we’ve got the answers.
Getting started with foodpanda is an exciting opportunity for restaurants looking to expand their reach and serve more customers. Whether you’re new to online food delivery or simply exploring how foodpanda can help your business grow, we’ve got you covered!
To make things easier, we’ve put together this guide with answers to the most frequently asked questions about partnering with foodpanda.
Let’s dive in!
1/ How long does it take to become a partner with foodpanda?
Getting started with foodpanda is simple and quick. Once you’ve signed up through our vendor self-signup portal, the approval process is fast. In most cases, you’ll be up and running within a few days. Our team will guide you through the process, ensuring you’re ready to start taking orders in no time.
2/ How does pricing work with foodpanda?
Pricing with foodpanda is based on a commission structure, where a small percentage of each order goes towards maintaining a seamless food delivery experience. This commission helps ensure fair compensation for delivery riders and supports essential services such as rider insurance, cashless payment processing, marketing, and customer support. While the exact commission varies based on factors like location and cuisine type, foodpanda’s broad customer base and marketing support can help increase orders and grow your business, offsetting these fees.
3/ Who handles each delivery?
foodpanda manages the entire delivery process, so you don’t have to worry about logistics. Once an order is placed, our dedicated drivers—take over, ensuring food reaches your customers quickly and efficiently. They are not only skilled at timely deliveries but also committed to excellent customer service.
4/ What is the delivery radius for foodpanda?
The delivery radius depends on where your restaurant is located. The delivery radius is strategically set based on a 15-minute delivery time from your restaurant’s location, typically covering a 2 to 3 km radius. This ensures efficient service and optimal food quality for your customers.
5/ What kinds of tools do restaurant partners receive from foodpanda?
When you partner with foodpanda, you gain access to a variety of useful tools to help grow your business, including:
>Restaurant Dashboard: Track orders, monitor sales, and manage your menu in real time.
>Customer Insights: Gain valuable data about customer preferences to tailor your offerings.
>Promotions & Marketing Tools: Create and manage special offers to drive more sales.
>Analytics: Get detailed reports to understand your restaurant’s performance.
📺 Watch now to learn how your restaurant can reach new levels of success with foodpanda:
6/ How can listing with foodpanda help attract more customers?
By listing your restaurant on foodpanda, you gain access to a massive customer base across multiple cities and regions. As one of the largest food delivery platforms in Asia, foodpanda helps increase your restaurant’s visibility and attract new customers. Additionally, foodpanda offers powerful marketing tools to help you grow:
✅ Marketing: Boost your brand visibility with pandaclicks
✅ Promotions: Get more orders with Discounts & Deals
✅ Loyalty Programs: Encourage repeat orders with exclusive customer perks
These features, along with platform promotions and support, can help increase sales, improve customer loyalty, and grow your business.
7/ Can I pick up my food order from foodpanda?
Currently, foodpanda focuses on delivering food directly to customers. However, in some areas, a “pick-up” option is available, allowing customers to collect their orders instead of opting for delivery. This option is often cheaper, as customers can avoid delivery fees and access exclusive pick-up-only discounts. Availability may vary by location.
8/ Are my food delivery options the same everywhere in my city?
While foodpanda strives to offer consistent services across all areas, your delivery options may vary based on factors like your location, delivery radius, and customer demand. Some areas may have more delivery heroes available, ensuring faster delivery times, while in others, delivery might take a bit longer.
9/ Can I offer late-night delivery options with foodpanda?
Yes, you can! Many restaurants partner with foodpanda to offer late-night delivery services. This is particularly popular in urban areas where customers may want a meal at odd hours. You can adjust your hours of availability in the foodpanda system, so customers can still order from you late at night.
10/ How do I download the foodpanda app for my restaurant?
To receive orders on foodpanda, you must first sign up via our landing page. Once your registration is complete, you can download the foodpanda partner app from the Google Play Store or Apple App Store. After signing in, you’ll be able to manage orders, track deliveries, and update your menu.
11/ How does foodpanda’s delivery process work?
Once a customer places an order online via foodpanda’s app, your restaurant receives the order through the Merchant App. Then, a delivery rider is dispatched to pick up and deliver the food to the customer’s location. foodpanda riders, including bike and car riders, ensure fast and efficient delivery in cities across Hong Kong, including Central, Tsim Sha Tsui, Mong Kok, and other areas.
12/ How do I get foodpanda delivery drivers in my area?
foodpanda uses a fleet of trained delivery riders, including bicycle and motorcycle delivery personnel. You can ensure fast delivery times by listing your restaurant in foodpanda’s service areas. Popular delivery areas include foodpanda’s coverage in Hong Kong Island, Kowloon, and New Territories.
13/ What is foodpanda’s customer support number in Hong Kong?
For any issues or queries, you can contact foodpanda’s customer support through the Help Center available in the foodpanda app or on the website. The foodpanda helpline provides assistance for both merchants and riders across Hong Kong.
Ready to Get Started?
Partnering with foodpanda is simple, and we’re here to guide you every step of the way. If you’re ready to reach more customers and grow your business, sign up today and start taking orders in no time!
